Need a replacement part or looking to start a warranty claim?
We're here to make sure you're ready for your next adventure.
Where are you located?
Your Name
Email
Your phone number
Address
No PO Boxes
Apt/Unit Number
City
State
Zip
Please upload a photo of the white tag(s)
For bags, these tags are typically located in the main compartment stitched in along a seam. We are looking for the smallest top tag. There are examples below:
Product Code
Your product code will be found on a white tag inside your item typically along a seam in the main compartment. Often times this will start with "EC" and other times only have 5 digits. If you're unsure of your code or have a legacy item without a tag, please enter "unknown". Note: writing unknown to bypass this section can delay your repair request.
PO (Purchase Order)
This will be found on the same set of tags. If you're unsure, please write "unknown".
Year
What item(s) can we help you with?
Please select all that apply
Did you have any other items that are in need of assistance?
Just one
I have another
I need help with 3+ items
Location & Description of the issue
Please provide a detailed description and location of the issue.
