Warranty Repair Request Form

Your Name

Your phone number

Address

No PO Boxes

Please upload a photo of the white tag(s)

For bags, these tags are typically located in the main compartment stitched in along a seam. We are looking for the smallest top tag. There are examples below:

Upload

Product Code

Your product code will be found on a white tag inside your item typically along a seam in the main compartment. Often times this will start with "EC" and other times only have 5 digits. If you're unsure of your code or have a legacy item without a tag, please enter "unknown". Note: writing unknown to bypass this section can delay your repair request.

PO (Purchase Order)

This will be found on the same set of tags. If you're unsure, please write "unknown".

Year

This will be found on the same set of tags. If you're unsure, please write "unknown".

Detailed Description & Location of the issue(s)

Please provide a detailed description and location of the issue. If you need a buckle or clasp, please also include the width of the strap. If you have more than one Eagle Creek item, please submit a second request. I