Snapmaker U1 Troubleshooting Request

💡 Before You Submit

Response times and delivery may be slower during the holiday season.

Please provide as much detail as possible so we can assist you faster.

If you have a customer service issue, please submit a ticket here:

General Inquiry

If you have a technical request for other Snapmaker machines, please submit a ticket here:

Other Models Troubleshooting Request

Name

Email*

Issue Types*

Purchase Channel

Order Number

Please enter the order number from the platform where you made your purchase. For Kickstarter orders, please enter your Backer Number. If you are unsure, you may leave this field blank or enter "N/A".

Country / Region

Machine Serial Number (Including Verification Code)

Locate the SN number and verification code either on the lower part of the back panel of your U1 or in the touchscreen settings. Please provide both the SN number and the verification code.

Issue Happened Time*

Issue Description*

The more detailed the issue description, the faster we can help identify the problem.

Images or Videos Showing the Issue

Images and videos can help the support team understand the issue more clearly and speed up troubleshooting.

Due to the ticket system's file size limitation (<10MB), please upload videos to a cloud storage service and share the link with Snapmaker Support.

Recommended platforms: Google Drive, Dropbox, WeTransfer.

File upload

Link to Files