Please complete the fields below so we can process your formal complaint.
About you
This section should be completed in relation to the person who is making the complaint.
Contact first and last name
Enter the full name of the person we should contact about this complaint.
Email address
We’ll use this email address to contact you about your complaint.
Company name
Enter the name of your agency or organisation.
Branch address and postcode
Enter the address and postcode of your current branch.
Expert Agent account number
Enter your Expert Agent account number, if you know it.
Complaint details
Please complete this section with details of the complaint. You may wish to attach additional information or documentation.
What is your complaint regarding?
Select the option that best describes your complaint.
Product
Service
Training
Privacy
Other
For privacy complaints, you can view our Privacy Notice.
Please provide details of your complaint
Tell us what happened, who you’ve spoken to, and include any relevant dates, examples, screenshots, or references.
Upload an attachment
Optional. Upload any supporting screenshots, documents, correspondence, or examples that may help us investigate.
Proposed remedy
Optional. If you know what you would like us to do in response to your complaint, please tell us here.
Have you discussed this with a member of our team?
Select whether or not you’ve already contacted Support, your Account Manager, or another member of our team about this issue.
